Privacy Policy

Last updated: April 13, 2025

At Sophie’s Boutique (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share your information when you visit our website, place an order, or interact with our services.

By using our website and services, you agree to the practices described in this policy.

Updates to This Privacy Policy

We may revise this Privacy Policy occasionally to reflect changes in our services, legal requirements, or business practices. When updates are made, the revised version will be published on this page along with an updated “Last Updated” date. We encourage you to review this page periodically.

Information We Collect

To operate our store and provide our services, we may collect different types of personal information depending on how you interact with our website.

Information You Provide

When you use our services, you may provide personal details such as:

  • Your name

  • Billing and shipping address

  • Phone number

  • Email address

  • Payment confirmation details related to purchases

  • Account login information (such as username and password)

  • Messages or information you provide when contacting customer support

Providing this information is voluntary, but some features of the website may not function properly if certain information is not provided.

Automatically Collected Information

When you visit our website, certain technical data may be collected automatically. This may include:

  • IP address

  • Browser and device type

  • Pages visited and interaction with our content

  • Referring websites or links

  • General usage data related to how you browse our site

This information helps us analyze website performance and improve the user experience.

Information from Third Parties

We may also receive information from trusted service providers who help us operate our store. These may include:

  • Shopify, our e-commerce platform provider, which processes orders and manages our online store

  • Payment processors that securely handle payment transactions and billing information

  • Analytics and marketing partners who assist us in understanding how visitors use our website

How We Use Your Information

The personal information we collect may be used for several purposes, including:

  • Processing and fulfilling your orders

  • Managing your account and transactions

  • Communicating with you regarding orders or inquiries

  • Improving our website and services

  • Sending marketing communications or promotions (you may opt out at any time)

  • Preventing fraud and maintaining the security of our platform

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze website usage.

For more information about how Shopify uses cookies, you may refer to Shopify’s cookie documentation.

Most browsers allow you to manage or disable cookies through your settings. However, disabling cookies may affect certain functions of the website.

Sharing of Personal Information

We may share your information with selected third parties only when necessary for legitimate business purposes. These may include:

  • Service providers who assist with payment processing, shipping, analytics, or technical support

  • Marketing partners who help us deliver relevant advertisements

  • Business affiliates involved in operating our services

  • Authorities or legal entities when required by applicable law or legal processes

We do not sell, trade, or rent your personal information to third parties.

External Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of any external sites you visit.

Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided personal data through our website, please contact us so we can remove the information.

Data Security and Retention

We implement appropriate security measures designed to protect your personal information. However, no online system can guarantee complete security.

Your information will only be retained for as long as necessary to fulfill the purposes described in this policy, comply with legal requirements, resolve disputes, or enforce our agreements.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • The right to access the personal information we hold about you

  • The right to request correction of inaccurate data

  • The right to request deletion of your personal information

  • The right to object to certain types of data processing

  • The right to withdraw consent where processing is based on consent

  • The right to request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information below. We may need to verify your identity before processing requests.

Complaints

If you believe that your personal information has been handled improperly, please contact us first so we can address your concerns. If you remain unsatisfied, you may contact your local data protection authority.

International Data Transfers

Your information may be processed or stored outside of your country of residence. When this occurs, we take appropriate measures to ensure your personal data remains protected in accordance with applicable laws.

Customer Support

If you have questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Email: info@sophies-boutique.com

Business Hours (EST):
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed

We aim to respond to all inquiries within 24 business hours.